crafting with care
Our handmade jewellery has always been crafted with meticulous attention to detail. We pride ourselves on the quality of our work and hope your piece remains in excellent condition for years to come. If ever anything happens to your item, it would be our pleasure to repair it. After all, this jewellery is meant to be worn and enjoyed.
Do you have a piece that is damaged, needs adjustment or is showing signs of wear? Count on us to restore it. Send it to our workshop (Anne-Marie Chagnon, 5333 Casgrain, suite 502, Montreal, Quebec H2T 1X3), and we will assess the cost of repair. If the cost exceeds $25, we will contact you to obtain your authorization before proceeding. If the cost is less than $25, we will go ahead with the repairs. Note that the cost includes labour and materials; delivery is extra.
Important! Don't forget to include your return address and telephone number when sending the item.
Did a manufacturing flaw escape our attention? Please let us know immediately so that we can remedy the situation as quickly as possible.
Important! Note to residents outside of Canada: On your customs declaration, the value of the package must be marked as $10 or less (or no commercial value). This amount does not relate to the price you paid for the item. It refers to the value of the defective item that you are returning to the manufacturer. If you do not mark the package as having a value of $10 or less, we will refuse the delivery (as it could incur disproportionately high customs clearance fees and taxes).
maintenance tips
Although pewter does not oxidize as a result of contact with air, it may tarnish somewhat in reaction to the slightly acidic pH of your skin. If it changes in appearance, wipe it with a dry cloth used to shine silver.
material
Anne-Marie Chagnon's jewellery is made from several different types of quality materials. You'll find pewter, glass, ceramics, bone, resin, stainless steel and wood in her creations. Of course, other materials may find their way into her work, if the artist feels so inspired.
guarantee
All Anne-Marie Chagnon products are fully guaranteed against all defects in material and workmanship, for a period of 180 days. Anne-Marie Chagnon products are made from the finest materials, but in the unlikely event of a defect occurring during the guarantee period, please return the product at your expenses to the retailer with your proof of purchase. This guarantee is effective from date of shipping.
As all our raw materials are carefully handmade, it is normal to find some imperfections. Therefore, this guarantee does not cover such characteristics of material.
Component parts will show wear and tear over time, and eventually may need to be refurbished or replaced. This type of normal wear and tear is not covered by our guarantee. This guarantee also does not cover any damage caused by misuse or neglect, or damage by a commercial carrier.
the workshop address
5333, avenue Casgrain, studio 502
Montreal (Quebec)
H2T 1X3
Phone: (514) 844-0499
TollFree: 1-877-818-0499
